Fale com a ANAC: Who Qualifies and What You Get
An official channel for pilots and passengers to submit complaints, ask questions, or report aviation incidents in Brazil.
This is the official communication channel provided by the national aviation authority to handle direct interactions with the public.
Who it's for
The service is open to anyone involved in aviation, including all passengers and pilots.
What you get
You can use this channel to lodge formal complaints, ask questions about regulations, or report specific aviation incidents. It serves as the official way to ensure your concerns are documented by the regulator.
What it costs you
Using this service is free. However, you will need to allow time for the authorities to process your request and provide a response.
The catch to know
If you have a formal complaint that requires an official record, do not rely on social media. Public posts on social platforms are not the same as a formal filing through this official channel.
How to apply
- Visit the official service portal.
- Select the appropriate category for your request (such as a complaint or a doubt).
- Fill out the required details regarding your incident or question.
- Submit the form and monitor your contact method for a response.
https://www.gov.br/anac/pt-br/canais_atendimento/fale-com-a-anac