Passenger Rights Portal: Who Qualifies and What You Get

This portal serves as a central information hub to help travelers understand the protections and regulations governing air travel.

👤Who it's for

This scheme is designed for all air passengers. Whether you are a frequent flyer or a one-time traveler, if you use air transport, these protections apply to you.

🎁What you get

The portal provides clarity on the specific compensation rules that apply to different travel disruptions. You can find detailed information regarding your rights if you experience significant flight delays, if your flight is unexpectedly canceled, or if your luggage is lost during transit. It is designed to help you understand what you are entitled to when an airline fails to meet its service obligations.

💰What it costs you

Accessing the information on the portal is free. However, to successfully claim any rights or compensation, there is a practical requirement: you must maintain your documentation. This means you need to keep your boarding passes and ensure you have official proof of any delay or service issue you encounter. Without these documents, it may be difficult to prove your case to an airline.

⚠️The catch to know

One specific rule that travelers often overlook is the requirement regarding the length of a delay. If your flight is delayed for more than 4 hours, the airline is obligated to provide you with essential assistance, which includes providing food and accommodation to help manage the disruption.

📝How to apply

1. Visit the official portal to learn about the specific rules regarding delays, cancellations, and lost items.
2. Save all your travel documents, specifically your boarding passes, during your journey.
3. If a disruption occurs, obtain official proof of the delay or the incident from the airline.
4. Use your documentation to contact the airline or follow the procedures outlined on the official portal: https://www.gov.br/anac/pt-br/assuntos/passageiros