ANAC Passenger Rights: Who Qualifies and What You Get
Learn how to claim compensation for flight delays or cancellations under Brazilian passenger rights regulations.
This scheme provides protections and compensation for people traveling by air in Brazil when their flights do not go as planned. It is designed to ensure that air travelers are not left without recourse when flight schedules are disrupted.
Who it's for
This scheme is for air travelers. If you are flying as a passenger, you are covered by these passenger rights regulations.
What you get
If you experience flight delays or flight cancellations, you may be entitled to compensation. These protections are in place to address the inconvenience and disruption caused to travelers when airlines fail to meet their scheduled flight times or cancel trips entirely.
What it costs you
Using this scheme and seeking your passenger rights costs you nothing. There are no fees required to understand these rights or to initiate a claim regarding your flight status.
The catch to know
The most important thing to remember is that you must always keep your boarding pass and all official flight records. Without these specific documents to prove you were on the flight and to document the exact time and nature of the delay or cancellation, it can be very difficult to successfully claim what you are owed.
How to apply
- Collect and save your boarding pass and every piece of documentation related to the specific flight that was delayed or cancelled.
- Contact the airline directly to address the issue and request the compensation you are owed under the passenger rights rules.
- If the airline does not provide a resolution, visit the official government portal to learn about the next steps for your specific situation.