Consumidor.gov: Who Qualifies and What You Get
Learn how to use this direct channel to resolve disputes with companies in Brazil quickly and for free.
Consumidor.gov is an online platform designed to help people resolve disputes directly with companies. It provides a simplified way to settle disagreements without needing to go through a formal legal process immediately.
Who it's for
This service is available to any consumer who has a dispute or a problem with a company that needs resolving.
What you get
You gain access to a direct communication channel with companies to settle issues. This allows you to file a complaint and receive a response regarding your specific problem.
What it costs you
Using this service is free. To access the platform and file your complaint, you will need to log in using your official Gov.br account.
The catch to know
When you submit a complaint, the companies involved have a set timeframe of 10 days to provide you with a response.
How to apply
- Access the official portal.
- Log in using your Gov.br credentials.
- Select the company you are having a dispute with.
- File your complaint following the online instructions.