ANEEL Ombudsman: Who Qualifies and What You Get
Learn how to escalate complaints against electricity companies through the ANEEL Ombudsman if your initial issues remain unresolved.
The ANEEL Ombudsman is a service designed to help electricity consumers who cannot resolve issues directly with their utility providers.
Who it's for
This service is for any electricity consumer who has a complaint against their utility company that remains unresolved after following the standard complaint process.
What you get
You get an escalation service. This means the Ombudsman steps in to review your case and handle the complaint against the utility company on your behalf.
What it costs you
There is no monetary cost to use this service. However, you must have already tried to resolve your problem directly with your electricity utility company before approaching the Ombudsman.
The catch to know
You must have your protocol number from your initial complaint with the utility company. This number is your official record of the first attempt to solve the issue and is necessary to move forward.
How to apply
- Contact your electricity utility company to lodge your initial complaint.
- Obtain and save the official protocol number for that interaction.
- If the issue is not resolved, contact the ANEEL Ombudsman to escalate the matter.