Banking Ombudsman: Who Qualifies and What You Get
Learn how to use free mediation to resolve disputes and conflicts with your bank in France.
The Banking Ombudsman is a service that provides free mediation to help resolve conflicts between customers and their banks.
Who it's for
This service is available to anyone who is currently involved in a dispute with their bank.
What you get
You receive access to mediation, which is a formal process intended to settle disagreements through a neutral third party without needing to go to court. This service is free to use.
What it costs you
While the service itself does not cost money, you must have already attempted to resolve your issue directly with your bank before you can involve the mediator.
The catch to know
It is important to understand that the decision made by the mediator is not always binding for the bank, meaning the bank may not be required to follow it.
How to apply
- Contact your bank to file a formal complaint and attempt to resolve the issue.
- Wait for a final response or for a reasonable amount of time to pass without a resolution.
- Reach out to the mediator to request formal mediation.
- Follow the instructions provided by the mediator to submit your case.