Child Consultation Center (Dial 189): Who Qualifies and What You Get

This is a dedicated telephone service designed to provide immediate support, guidance, and intervention regarding the welfare and safety of children.

👤Who it's for

This service is available to anyone who is concerned about the well-being of a child. This includes parents, family members, neighbors, or any member of the community who believes a child may be in a situation that requires professional attention or social support. You do not need to be certain of a specific incident to reach out; the service is intended for anyone with welfare concerns.

🎁What you get

When you contact the hotline, you gain immediate access to professional support systems. This includes direct communication with trained social workers and access to professional counseling services. These experts are available to listen to your concerns, offer guidance on how to handle specific situations, and provide the necessary social work resources to ensure the child's safety and welfare.

💰What it costs you

Using this service is entirely free of charge. It is a public service designed to be accessible to everyone regardless of their financial situation. Furthermore, it is available 24 hours a day, 7 days a week, ensuring that help is reachable at any time of the day or night when a situation may arise.

⚠️The catch to know

While the service allows for anonymous calls to protect your privacy, there is a practical trade-off. If you choose to remain anonymous, it may be more difficult for the professionals to follow up on a specific situation or provide targeted assistance. To get the most effective help, it is encouraged that you provide as much detail as possible regarding your concerns.

📝How to apply

1. Dial the dedicated number 189 from your telephone.
2. Connect with the available professional staff.
3. Provide details regarding your concerns to the social worker or counselor.
4. Follow the professional guidance and steps provided by the service provider.