Passenger Rights (PROFECO): Who Qualifies and What You Get
Learn how to access compensation for flight delays or lost luggage through passenger rights protections in Mexico.
This scheme outlines the protections available to travelers to ensure they are treated fairly by airlines during their journeys.
Who it's for
This scheme is for airline passengers who encounter issues during their travel.
What you get
If you experience a flight delay or if your luggage is lost, you may be eligible for compensation. These protections are designed to provide relief when travel plans are disrupted or belongings are missing.
What it costs you
There is no monetary cost to access these rights. To exercise them, you will need to address the situation with the airline at the airport desk.
The catch to know
When issues like delays occur, airlines may offer you travel vouchers as a solution. You should be aware that you have the right to receive cash instead of these vouchers.
How to apply
- Visit the airline's service desk at the airport.
- Report the delay or the lost luggage to the staff.
- Discuss the compensation options available to you.
- Decide whether to accept a voucher or request your compensation in cash.