Telecom Disputes Committee: Who Qualifies and What You Get
Learn how to resolve disputes with your internet or phone provider through binding mediation provided by the Telecom Disputes Committee.
The Telecom Disputes Committee provides a way for people to settle disagreements with their internet or phone service providers through an official mediation process.
Who it's for
This scheme is for consumers who are currently in a conflict with their internet service provider (ISP).
What you get
You receive binding mediation to help resolve disputes regarding your internet or phone contracts. This means the outcome of the mediation is a formal decision that both parties must follow.
What it costs you
There is a small complaint fee to start the process. However, if your dispute is successful and you win your case, this fee is refundable.
The catch to know
You cannot go straight to the committee to file a complaint. You must first attempt to resolve the issue directly with your service provider before the committee will step in.
How to apply
- Contact your internet or phone provider to try and settle the dispute.
- If no solution is found, prepare your documentation regarding the contract and the issue.
- Visit the official website of De Geschillencommissie to start your formal complaint.