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Tayla is a full-time customer support representative living in a shared rental in Sydney, balancing her student debt repayments with the rising cost of living. This hub helps her navigate federal tax offsets, health entitlements, and the various digital portals she needs to manage her life.
Understanding tax offsets and superannuation helps me plan for my future and maximize my take-home pay.
Low and Middle Income Tax Offset (LMITO) national · Australian Taxation Office
Who qualifies Taxpayers with a taxable income below $126,000.
What you get A reduction in tax payable of up to $1,500 annually.
What it actually costs you Automatic calculation at tax return time; no application needed.
Common gotcha It is often confused with the Low Income Tax Offset (LITO); ensure you check your Notice of Assessment.
Superannuation Guarantee national · Australian Taxation Office
Who qualifies All employees aged 18 and over earning more than $450 a month.
What you get Mandatory employer contribution of 11% of your ordinary time earnings.
What it actually costs you None; it is deducted from your employer's budget, not your take-home pay.
Common gotcha Check your MyGov account regularly to ensure your employer is actually paying it.
Tax-Free Threshold national · Australian Taxation Office
Who qualifies Australian residents for tax purposes.
What you get The first $18,200 of your annual income is taxed at 0%.
What it actually costs you Tick the box on your TFN declaration form when starting a new job.
Common gotcha If you have two jobs, only claim the threshold on the one that pays the most.
HELP Debt Repayment national · Australian Taxation Office
Who qualifies Anyone with an outstanding Higher Education Loan Program debt.
What you get Repayments are automatically withheld from your salary once you hit the income threshold.
What it actually costs you Calculated based on your annual income; no extra fee.
Common gotcha The threshold changes every year; check the ATO website to see if you'll start paying this year.
Medicare Levy Exemption national · Australian Taxation Office
Who qualifies Low-income earners or those with specific medical conditions.
What you get Reduction or removal of the 2% Medicare levy on your taxable income.
What it actually costs you Requires an application for a Medicare Entitlement Statement.
Common gotcha Most people are not eligible; don't assume you qualify just because you have a low income.
myGov Portal national · Services Australia
Who qualifies All Australian residents.
What you get Single sign-on access to ATO, Medicare, and Centrelink.
What it actually costs you Requires identity verification (passport, driver's license).
Common gotcha Losing access to your linked email can lock you out of your tax and health records. Public health support is essential for managing GP visits and prescription costs.
Medicare Card national · Services Australia
Who qualifies Australian citizens and permanent residents.
What you get Subsidized or free medical services and hospital care.
What it actually costs you Free to apply; requires proof of residency.
Common gotcha Always carry your physical or digital card to avoid paying full price upfront.
PBS Safety Net national · Department of Health and Aged Care
Who qualifies Anyone who spends a significant amount on prescription medication.
What you get Cheaper or free medicines once you reach the annual threshold.
What it actually costs you Keep track of your receipts; ask your pharmacist to register you.
Common gotcha You must ask the pharmacist to record your scripts; it doesn't always happen automatically.
Bulk Billing GP Services national · Department of Health and Aged Care
Who qualifies Patients visiting GPs who choose to bulk bill.
What you get No out-of-pocket cost for standard doctor consultations.
What it actually costs you None; the doctor bills Medicare directly.
Common gotcha Many clinics have stopped bulk billing; always ask 'Do you bulk bill?' when booking.
Medicare Urgent Care Clinics national · Department of Health and Aged Care
Who qualifies Anyone needing urgent but non-life-threatening care.
What you get Free urgent care outside of hospital emergency departments.
What it actually costs you None; fully funded by Medicare.
Common gotcha These are not for routine checkups; they are for things like minor fractures or cuts.
Pharmaceutical Benefits Scheme (PBS) national · Department of Health and Aged Care
Who qualifies All Medicare cardholders.
What you get Subsidized prices for most essential prescription medicines.
What it actually costs you Standard co-payment fee per script.
Common gotcha Not all medicines are on the PBS list; ask your doctor if a cheaper PBS alternative exists.
Mental Health Care Plan national · Department of Health and Aged Care
Who qualifies Individuals with a diagnosed mental health condition.
What you get Medicare rebates for up to 10 individual psychological sessions per year.
What it actually costs you Requires a referral and assessment from your GP.
Common gotcha You must return to your GP after the first 6 sessions for a review to get the remaining 4. As a customer support worker, I need to know my minimum entitlements and where to go if things go wrong.
Fair Work Ombudsman national · Fair Work Ombudsman
Who qualifies All Australian employees.
What you get Free advice on pay rates, leave, and workplace disputes.
What it actually costs you Free; use the Pay and Conditions Tool (PACT) online.
Common gotcha They cannot represent you in court, but they can mediate disputes.
National Employment Standards (NES) national · Fair Work Commission
Who qualifies All employees covered by the national workplace relations system.
What you get Guaranteed minimum rights like annual leave, sick leave, and notice periods.
What it actually costs you None; these are statutory rights.
Common gotcha Casual employees are not entitled to paid leave under the NES.
Safe Work Australia national · Safe Work Australia
Who qualifies All workers.
What you get Information on workplace health and safety standards.
What it actually costs you None.
Common gotcha They set the policy, but enforcement is usually done by state-based WorkSafe bodies.
Long Service Leave national · State/Federal Departments
Who qualifies Employees who have worked for the same employer for a long period (usually 7-10 years).
What you get Paid leave for long-term service.
What it actually costs you None; accrued over time.
Common gotcha Rules vary significantly by state; always check your specific state's legislation.
Small Business Superannuation Clearing House national · Australian Taxation Office
Who qualifies Small businesses with 19 or fewer employees.
What you get A free service to pay all employee super contributions in one transaction.
What it actually costs you None.
Common gotcha If your employer uses this, it makes it easier to track your payments.
Australian Human Rights Commission Complaints national · Australian Human Rights Commission
Who qualifies Anyone experiencing discrimination or harassment at work.
What you get A formal process to lodge a complaint and seek conciliation.
What it actually costs you Free to lodge a complaint.
Common gotcha There are strict time limits for lodging complaints; don't wait too long. Keeping my identity secure and accessing government services online is crucial for daily life.
Digital ID national · Digital Transformation Agency
Who qualifies All Australian residents.
What you get A secure way to prove who you are online without sharing physical documents repeatedly.
What it actually costs you Requires an initial setup with identity documents (passport/license).
Common gotcha It is optional, but makes accessing services like the ATO much faster.
Australian Passport national · Department of Foreign Affairs and Trade
Who qualifies Australian citizens.
What you get International travel document and primary proof of identity.
What it actually costs you Standard application fee (approx $346 for 10 years).
Common gotcha Renewals can take weeks; don't leave it until the last minute before a trip.
IDCARE national · National Identity and Cyber Support Service
Who qualifies Anyone who has had their identity stolen or compromised.
What you get Free expert advice and support to recover your identity.
What it actually costs you Free service.
Common gotcha They don't 'fix' it for you, but they give you the exact steps to take.
Scamwatch national · ACCC
Who qualifies All Australians.
What you get Alerts on current scams and a place to report them.
What it actually costs you Free.
Common gotcha Reporting a scam doesn't guarantee you get your money back, but it helps stop others.
Australian Business Register (ABN) national · ATO
Who qualifies Anyone doing freelance or side-hustle work.
What you get An Australian Business Number (ABN) to invoice clients.
What it actually costs you Free to apply.
Common gotcha You must declare all income earned under your ABN in your tax return.
Australian Electoral Roll national · Australian Electoral Commission
Who qualifies All Australian citizens aged 18+.
What you get Right to vote in federal elections.
What it actually costs you Mandatory enrollment; fine for not voting.
Common gotcha If you move house, you must update your address or you might be fined. 8states & territories — open one to see what it offers.
Australian Capital Territory Canberra offers unique cost-of-living support and energy rebates specifically designed for ACT residents to manage the capital's cold winters and high utility costs.
ACT Utilities Concession state · ACT Revenue Office
Who qualifies Holders of a Centrelink Pensioner Concession Card or Low Income Health Care Card.
What you get Annual rebate of up to $800 towards electricity, gas, and water bills.
What it actually costs you Free to apply; requires your concession card number and utility account details.
Common gotcha You must re-apply if you change your energy provider or move house.
Sustainable Household Scheme state · ACT Government
Who qualifies ACT homeowners.
What you get Zero-interest loans between $2,000 and $15,000 for energy-efficient upgrades like heat pumps or solar.
What it actually costs you Requires a quote from an approved supplier; no interest but must be repaid over 10 years.
Common gotcha Only specific, government-approved suppliers are eligible for the loan.
ACT Taxi Subsidy Scheme state · Transport Canberra
Who qualifies ACT residents with a permanent disability that prevents them from using public transport.
What you get Subsidies covering 50% of taxi fares up to a maximum of $25 per trip.
What it actually costs you Requires medical assessment and application form; free to join.
Common gotcha The subsidy is capped at a specific dollar amount per trip, not 50% of infinite cost.
Rental Bond Help state · Housing ACT
Who qualifies Low-income earners struggling to pay a rental bond in the private market.
What you get An interest-free loan to cover the bond amount required by the landlord.
What it actually costs you Requires proof of income and a signed tenancy agreement; loan must be repaid.
Common gotcha It is a loan, not a grant; you are expected to pay it back in installments.
MyWay Concession Fare state · Transport Canberra
Who qualifies Students, pensioners, and health care card holders.
What you get Significant discounts on bus and light rail fares compared to standard adult rates.
What it actually costs you Requires a MyWay card and proof of concession status.
Common gotcha You must carry your concession card with you at all times when travelling.
Vehicle Registration Concession state · Access Canberra
Who qualifies Pensioners and certain disability support recipients.
What you get Up to 100% discount on vehicle registration fees.
What it actually costs you Must be renewed annually; requires proof of eligibility.
Common gotcha Only applies to one vehicle per eligible person. New South Wales New South Wales offers the most robust cost-of-living support in Australia for service-sector workers, particularly through energy rebates and transport concessions.
Family Energy Rebate state · Department of Climate Change, Energy, the Environment and Water
Who qualifies Low-income households who received the Family Tax Benefit from Centrelink.
What you get Up to $180 per year credited to your electricity bill.
What it actually costs you Free; requires your Centrelink CRN and electricity account details.
Common gotcha You must re-apply every single year; it does not automatically renew.
Gas Rebate state · Department of Climate Change, Energy, the Environment and Water
Who qualifies Pensioners or low-income earners with a gas account.
What you get Up to $110 per year off your gas bill.
What it actually costs you Free; requires your gas account number.
Common gotcha Only applies to natural gas; bottled LPG is handled through a different voucher system.
Active Kids Voucher state · Office of Sport
Who qualifies Parents of school-enrolled children.
What you get $50 voucher to put towards sports registration fees.
What it actually costs you Free; requires Medicare card.
Common gotcha Must be used at an approved registered provider.
Creative Kids Voucher state · Service NSW
Who qualifies Parents of school-enrolled children for arts/coding/music lessons.
What you get $50 voucher per child per year.
What it actually costs you Free; requires MyServiceNSW account.
Common gotcha Cannot be used for school-run programs, only external providers.
Opal Concession Card state · Transport for NSW
Who qualifies Apprentices, trainees, and specific low-income card holders.
What you get Half-price fares on all public transport across Sydney and NSW.
What it actually costs you Free; requires proof of enrollment or concession status.
Common gotcha You must tap on and off every single time or you get hit with the maximum fare.
Toll Relief Scheme state · Transport for NSW
Who qualifies Frequent toll road users in Sydney spending over a certain threshold.
What you get Cashback or rebates on toll road spending.
What it actually costs you Free; requires E-Toll account linkage.
Common gotcha The threshold resets annually; keep track of your spend on the Service NSW app. Northern Territory The Northern Territory offers unique cost-of-living support and relocation incentives that help professionals manage the high expenses of living in the Top End.
NT Concession Scheme state · Territory Families, Housing and Communities
Who qualifies Pensioners, carers, and low-income earners who are NT residents.
What you get Subsidies on electricity, water, sewerage, and motor vehicle registration.
What it actually costs you Free to apply; requires proof of residency and Centrelink concession card.
Common gotcha You must re-verify your eligibility annually or the discounts stop automatically.
Pensioner and Carer Concession Scheme (PCCS) state · Territory Families, Housing and Communities
Who qualifies NT residents receiving specific Centrelink payments.
What you get Discounts on public transport, vehicle registration, and utilities.
What it actually costs you Application form submission; requires valid ID.
Common gotcha Does not cover all utility providers, only those registered with the scheme.
NT Seniors Recognition Scheme state · Territory Families, Housing and Communities
Who qualifies NT residents aged 65 and over.
What you get A $500 annual payment to help with travel and living costs.
What it actually costs you One-time registration; requires proof of age and residency.
Common gotcha The payment is not automatic; you must submit the claim form each year.
First Home Owner Discount state · Northern Territory Revenue Office
Who qualifies First-time buyers purchasing an established home in the NT.
What you get Stamp duty discount of up to $18,601.
What it actually costs you Must be a principal place of residence; requires legal documentation.
Common gotcha You must move into the home within 12 months of purchase.
Sport Voucher Scheme state · Department of Territory Families, Housing and Communities
Who qualifies Parents of school-aged children in the NT.
What you get $200 voucher per child per year for sports or music lessons.
What it actually costs you Online registration; vouchers are issued twice a year.
Common gotcha Vouchers expire at the end of the semester; they don't roll over.
NT Driver Licence Concession state · Motor Vehicle Registry (MVR)
Who qualifies Holders of a valid NT Concession Scheme card.
What you get Free or significantly reduced driver licence renewal fees.
What it actually costs you Must present your concession card at the MVR office.
Common gotcha Only applies to standard light vehicle licences.
Carer Support Payment state · Territory Families, Housing and Communities
Who qualifies Primary carers of people with a disability in the NT.
What you get Annual payment to assist with respite and carer wellbeing.
What it actually costs you Application requires medical evidence of the care recipient's condition.
Common gotcha Separate from federal carer payments; you must apply through the NT portal.
Queensland Queensland offers robust cost-of-living relief and specific transport concessions that significantly impact the monthly budget of a Brisbane-based customer support professional.
Cost of Living Rebate state · Queensland Government
Who qualifies All Queensland households with an electricity account.
What you get A one-off credit applied directly to your electricity bill.
What it actually costs you Automatic application; no forms needed if you have a residential account.
Common gotcha It is applied per household, not per person, so housemates need to coordinate who manages the bill.
Vehicle Registration Concession state · Department of Transport and Main Roads
Who qualifies Holders of a valid Pensioner Concession Card or DVA card.
What you get Up to 50% discount on vehicle registration fees.
What it actually costs you Must provide your CRN and concession card details online.
Common gotcha You must re-verify your concession status every time you renew if the system doesn't auto-link.
Bond Loan Scheme state · Department of Housing
Who qualifies Low-income earners moving into a new rental property.
What you get An interest-free loan to cover the rental bond.
What it actually costs you Must meet income and asset limits; requires proof of identity.
Common gotcha It is a loan, not a grant, so it must be repaid when you vacate the property.
FairPlay Vouchers state · Department of Tourism, Innovation and Sport
Who qualifies Parents of children aged 5-17 who hold a Health Care Card.
What you get Voucher of $150 to use toward sport and active recreation membership fees.
What it actually costs you Requires application via the QGrants portal.
Common gotcha Vouchers are released in rounds and are capped; they go very quickly.
Translink Concession Fares state · Translink
Who qualifies Full-time students, seniors, and health care card holders.
What you get 50% off standard adult fares on buses, trains, and ferries.
What it actually costs you Requires a Concession go card linked to your student or pension ID.
Common gotcha You must carry your concession ID card with you at all times; inspectors will fine you if you don't.
50-Cent Public Transport Trial state · Translink
Who qualifies All commuters using the Translink network.
What you get Flat fare of 50 cents for any journey across the network.
What it actually costs you Standard go card or contactless payment.
Common gotcha This is a time-limited trial, check the expiry date on the portal.
Taxi Subsidy Scheme state · Department of Transport and Main Roads
Who qualifies People with severe disabilities preventing independent public transport use.
What you get 50% subsidy on taxi fares up to a maximum of $25 per trip.
What it actually costs you Requires an application form signed by a medical practitioner.
Common gotcha The subsidy card must be presented to the driver before the meter starts. South Australia South Australia offers specific cost-of-living relief and transport concessions that help customer support workers manage their monthly budget in Adelaide.
South Australia Public Transport Concession state · Department for Infrastructure and Transport
Who qualifies Holders of a valid Health Care Card or Pensioner Concession Card.
What you get Discounted fares on all Adelaide Metro buses, trains, and trams.
What it actually costs you Must carry your concession card at all times when travelling.
Common gotcha You must tap your concession Metrocard on every trip or risk a fine.
Tertiary Student Concession state · Adelaide Metro
Who qualifies Full-time students at approved SA tertiary institutions.
What you get Significant reduction in daily and monthly travel costs.
What it actually costs you Requires a student ID card and an application through your university.
Common gotcha Expires annually; you must re-verify your student status every year.
Regional Travel Voucher Scheme state · South Australian Tourism Commission
Who qualifies SA residents aged 18+.
What you get Vouchers ranging from $50 to $200 for accommodation in regional SA.
What it actually costs you Only available during specific promotional rounds.
Common gotcha These are released in limited batches and sell out within minutes.
Adelaide Bike Direct Network Access municipal · City of Adelaide
Who qualifies All Adelaide residents.
What you get Access to dedicated cycling infrastructure and free bike repair stations.
What it actually costs you Free, just requires your own bicycle.
Common gotcha Does not include insurance; you are responsible for your own bike security.
South Australia Cost of Living Concession state · Department of Human Services
Who qualifies Low-income earners, pensioners, and self-funded retirees.
What you get An annual payment to help with energy, water, and council rates.
What it actually costs you Must apply online; requires your Centrelink CRN.
Common gotcha If your income changes, you must notify the department immediately.
Energy Bill Concession Scheme state · Department of Human Services
Who qualifies Holders of a Commonwealth Health Care Card.
What you get A quarterly credit applied directly to your electricity bill.
What it actually costs you Requires your energy account number and concession card details.
Common gotcha It takes one full billing cycle to appear on your statement.
Water Rates Concession state · SA Water
Who qualifies Tenants or homeowners on a low income.
What you get A percentage discount on your quarterly water supply and usage charges.
What it actually costs you Must be linked to your SA Water account number.
Common gotcha If you move house, you must re-register your concession at the new address.
Private Rental Assistance Program state · SA Housing Authority
Who qualifies People on low incomes struggling to pay bond or rent in advance.
What you get Interest-free loans or grants for bond payments.
What it actually costs you Requires proof of income and a rental agreement.
Common gotcha This is a loan that must be repaid if it is a bond guarantee.
Tasmania Tasmania offers unique cost-of-living support and regional incentives for workers that aren't available on the Australian mainland.
Electricity Concession state · Department of State Growth
Who qualifies Holders of a Pensioner Concession Card or Health Care Card.
What you get Daily discount on electricity bills, currently around 160 cents per day.
What it actually costs you Free to apply; requires your concession card number and electricity account details.
Common gotcha It is not applied automatically; you must contact your energy retailer to link your concession card.
Heating Allowance state · Department of State Growth
Who qualifies Pensioners with specific concession cards living in Tasmania.
What you get Annual payment of $56 per year to assist with winter heating costs.
What it actually costs you Automatic for eligible pensioners; no application needed.
Common gotcha It is a small, one-off annual payment, not a monthly subsidy.
TasWater Concession state · TasWater
Who qualifies Eligible concession card holders who are the account holder.
What you get Discount on water and sewerage service charges.
What it actually costs you Requires submission of your concession card details to TasWater.
Common gotcha Only applies to your primary place of residence.
Vehicle Registration Concession state · Transport Services
Who qualifies Pensioners and health care card holders.
What you get 50% discount on annual vehicle registration fees.
What it actually costs you Must be applied for at a Service Tasmania shop.
Common gotcha Only applies to one vehicle per eligible person.
Metro Tasmania Concession Fare state · Metro Tasmania
Who qualifies Holders of a Tasmanian Seniors Card or Pensioner Concession Card.
What you get Significant reduction on bus fares across the state.
What it actually costs you Requires a Greencard to be loaded with credit.
Common gotcha You must tap your Greencard every time you board to get the concession rate.
Taxi Subsidy Program state · Department of State Growth
Who qualifies People with significant permanent disabilities preventing public transport use.
What you get 60% subsidy on taxi fares up to a maximum of $25 per trip.
What it actually costs you Requires medical assessment and application form.
Common gotcha The subsidy is accessed via a smartcard; ensure your driver accepts it before starting the trip.
Victoria Victoria offers a robust safety net for working professionals through targeted cost-of-living support, public transport concessions, and specific rental protections that help manage the high cost of living in Melbourne.
Victorian Energy Upgrades state · Department of Energy, Environment and Climate Action
Who qualifies Any Victorian resident looking to install energy-efficient appliances.
What you get Reduced upfront costs on energy-efficient hardware.
What it actually costs you Varies by provider; requires choosing an accredited provider.
Common gotcha You don't get a government cheque; the discount is applied at the point of sale by the provider.
Victorian Energy Compare state · Victorian Government
Who qualifies Residential energy account holders in Victoria.
What you get Access to periodic cash bonuses for comparing energy plans.
What it actually costs you 15 minutes to upload your latest electricity bill.
Common gotcha The bonus is not always active; check the portal for current eligibility windows.
Rental Minimum Standards state · Consumer Affairs Victoria
Who qualifies All residential tenants in Victoria.
What you get Legal requirement for landlords to provide heating, secure locks, and structural safety.
What it actually costs you Zero cost; requires documenting issues with photos.
Common gotcha Landlords often try to ignore these; you must cite the Residential Tenancies Act.
Victorian Rent Relief / Bond Loan state · Homes Victoria
Who qualifies Low-income earners struggling with upfront bond costs.
What you get Interest-free loan to cover your rental bond.
What it actually costs you Application process via the portal; must be repaid over time.
Common gotcha You must meet strict income thresholds to qualify.
Victorian Public Transport Concession state · Public Transport Victoria
Who qualifies Health Care Card holders and full-time students.
What you get 50% off public transport fares across trains, trams, and buses.
What it actually costs you $6 for a new Myki card; requires proof of concession.
Common gotcha You must carry your concession card at all times or risk a fine.
Regional Fare Cap state · Public Transport Victoria
Who qualifies Anyone traveling between regional Victoria and Melbourne.
What you get Daily fare capped at the price of a metropolitan daily fare.
What it actually costs you Standard Myki fare; no extra application.
Common gotcha Only applies to V/Line services; doesn't cover local town buses in some areas.
Melbourne Free Tram Zone municipal · City of Melbourne / PTV
Who qualifies Anyone traveling within the Melbourne CBD.
What you get Free tram travel within the central city grid.
What it actually costs you Zero; just hop on and off.
Common gotcha If you travel one stop outside the zone, you must have a valid Myki or you will be fined. Western Australia Western Australia offers unique cost-of-living support and transport concessions that help customer support professionals manage Perth's specific urban expenses.
Energy Concession Extension Scheme state · Department of Communities
Who qualifies Holders of a valid Pensioner Concession Card or Health Care Card.
What you get Application form via Synergy or your electricity provider; requires your concession card number.
Common gotcha It is not automatic; you must manually register your card details with your energy retailer.
Household Electricity Credit state · Synergy / Horizon Power
Who qualifies All residential electricity account holders in WA.
What you get No application required; automatically applied to active accounts.
Common gotcha If you are a renter with bills included in rent, you may need to negotiate the credit pass-through with your landlord.
Water Corporation Concession state · Water Corporation
Who qualifies Pensioner or Health Care Card holders.
What you get Requires your concession card and Water Corp account number.
Common gotcha The rebate only applies to service charges, not the usage component of your bill.
Hardship Utilities Grant Scheme (HUGS) state · Department of Communities
Who qualifies WA residents experiencing temporary financial hardship unable to pay utility bills.
What you get Requires an assessment by a financial counsellor.
Common gotcha You must attempt to set up a payment plan with the provider first before applying.
Transperth SmartRider Concession state · Public Transport Authority
Who qualifies Holders of a WA Seniors Card, Pensioner Concession Card, or Health Care Card.
What you get Requires a concession SmartRider card and proof of eligibility.
Common gotcha You must carry your concession card with you at all times when using the discounted SmartRider.
Free Transit Zone (FTZ) state · Transperth
Who qualifies Anyone traveling within the designated Perth CBD zone.
What you get No application needed; just board the bus or train within the zone.
Common gotcha You must tap on and off if you travel outside the zone, otherwise you get charged the full fare.
Vehicle Registration Concession state · Department of Transport
Who qualifies Pensioner Concession Card holders.
What you get Requires application at a DoT licensing centre.
Common gotcha Only applies to one vehicle per pensioner.
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